Cookie Policy

1. What Are Cookies?

Cookies are small text files that websites place on your device (computer, smartphone, or tablet) when you visit them. They are widely used to make websites work more efficiently and to provide information to the website owners.

Similar technologies include:

• Local Storage / Session Storage: Browser-based storage that persists data locally
• Web Beacons / Pixels: Tiny invisible images that track page visits and email opens
• Fingerprinting: Browser/device characteristics used to identify a user session

This policy covers cookies and similar technologies used by SeenLoop LLC on our website at seenloop.com and our client portal.

2. How We Use Cookies

SeenLoop uses cookies for the following purposes:

• Authentication: To keep you logged into your client account securely across page loads
• Security: To detect and prevent fraudulent activity and protect against CSRF attacks
• Preferences: To remember your settings, language, and display preferences
• Analytics: To understand how visitors use our website and improve our services
• Performance: To monitor website performance and identify technical issues
• Marketing: To deliver relevant advertisements and measure campaign effectiveness (with consent)
• Support: To enable live chat tools and track support interactions

3. Types of Cookies We Use

We categorize our cookies as follows:

• Strictly Necessary Cookies: Essential for the website to function. Cannot be switched off. They include session management, security tokens, and login state cookies.
• Functional Cookies: Enable enhanced functionality such as remembering preferences, language settings, and form autofill data.
• Analytics & Performance Cookies: Help us understand how users interact with our site (e.g., Google Analytics, Hotjar). Data is aggregated and anonymized.
• Marketing & Advertising Cookies: Used to track visitors across websites to display relevant ads (e.g., Google Ads, Meta Pixel). Only placed with your consent.
• Third-Party Cookies: Placed by external services embedded in our site (e.g., Stripe payment widget, YouTube video embeds).

4. Third-Party Cookies

Some cookies on our site are placed by third-party services we use. These third parties have their own privacy and cookie policies:

• Google Analytics: Website traffic analysis — Google Privacy Policy
• Stripe: Payment processing and fraud prevention — Stripe Privacy Policy
• Cloudflare: Security, performance, and DDoS protection
• Intercom / Support Chat: Customer support and live chat functionality
• Meta Pixel (Facebook): Ad targeting and conversion tracking (with consent only)

SeenLoop does not control third-party cookies. Please review each provider's cookie policy for details on how they use your data.

5. Cookie Reference

The following table lists the primary cookies used on SeenLoop's website:

6. Managing Cookies

You have several options for managing cookies:

• Cookie Banner: When you first visit our site, our cookie consent banner allows you to accept or reject non-essential cookies.
• Browser Settings: All modern browsers allow you to view, block, or delete cookies in your browser settings.
• Opt-Out Tools: Use the Google Analytics Opt-Out browser extension to disable analytics tracking.
• Ad Preferences: Manage interest-based advertising preferences at AboutAds.info or the NAI Opt-Out Tool.

Browser-specific cookie management instructions:

• Chrome: Settings → Privacy & Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy, Search & Services → Cookies

7. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. There is currently no universal standard for how websites should respond to DNT signals.

SeenLoop's website does not currently respond to DNT signals at the technical level, but you can manage tracking preferences via the cookie consent banner and the opt-out tools described above.

We are committed to respecting user privacy and will update our DNT response as industry standards evolve.

8. Impact of Disabling Cookies

If you choose to disable cookies, please be aware of the following impacts:

• Strictly Necessary Cookies: Disabling these will prevent you from logging in to your account or using the client portal.
• Functional Cookies: Your preferences (theme, language) will not be remembered between sessions.
• Analytics Cookies: Disabling has no impact on functionality but may result in less personalized content over time.
• Marketing Cookies: You will still see ads, but they may be less relevant to your interests.

9. Policy Updates

We may update this Cookie Policy periodically to reflect changes in technology, law, or our business practices. When we make material changes:

• We will update the "Last Updated" date at the top of this page.
• We may re-display the cookie consent banner to obtain updated consent.
• Active clients may receive an email notification of significant changes.

We encourage you to review this policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: privacy@seenloop.com
• General: info@seenloop.com
• Phone: +1 (505) 528-6570
• Address: SeenLoop LLC, 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110

You may also review our full Privacy Policy for information on how we collect and process your personal data beyond cookies.